Frequently Asked Questions
Everything you need to know about your Ridge & River experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags. Simply visit our online portal to generate a prepaid shipping label for your return.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Ridge & River accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our apparel is as kind to the planet as it is to your skin.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.